Managing People 2

Module Overview

This program covers 3 In-depth Training Modules over 6 online sessions.

Session dates: May 19, June 4, June 18, July 8, July 22 & Aug 19.

Module 1 | Resolve Your Difficult ‘People’ Situations.

• Bring on your difficult situation such as managing individuals with less than ideal performance, conflicts and even the challenge of managing up.

• This practical session will look at what to say and how to say it to address these situations - giving you actual scripts as well as practice in delivering the message.

• Learn tips to manage emotions and techniques to separate people from problems.

Module 2 | Getting Optimal Performance from Individuals and Teams.

• Optimal performance starts with clear expectations. Bring the written and implied expectations you have for your staff and we will explore ways to improve them.

• Individuals and teams need measurable goals - learn tips and techniques for setting and monitoring operational, strategic and learning goals.

• Diagnose a particular team to determine if it is performing optimally. Leave with an action plan to improve or maintain a team so it works at its best.

Module 3 | Holding Everyone Accountable for Outstanding Service & Results.

• Find some new ways that you and others can listen to your customer for feedback on output and service.

• Explore techniques that can be used to reinforce and encourage outstanding internal customer service (from department to department).

• Determine what you could be doing to ensure you are always creating a culture of accountability where people follow through on their commitments.