Program Details
3-Modules over 6 sessions. STARTING MAY 20TH. ALL SESSIONS WILL BE VIRTUAL.
Module 1 - Resolving Your Difficult ‘People’ Situations.
Bring on your difficult situation such as managing individuals with less than ideal performance, conflicts and even the challenge of managing up.
This practical session will look at what to say and how to say it to address these situations - giving you actual scripts as well as practice in delivering the message.
Learn tips to manage emotions and techniques to separate people from problems.
Module 2 - Getting Optimal Performance from Individuals and Teams.
Optimal performance starts with clear expectations. Bring the written and implied expectations you have for your staff and we will explore ways to improve them.
Individuals and teams need measurable goals - learn tips and techniques for setting and monitoring operational, strategic and learning goals.
Diagnose a particular team to determine if it is performing optimally. Leave with an action plan to improve or maintain a team so it works at its best.
Module 3 - Holding Everyone Accountable for Outstanding Service & Results.
Find some new ways that you and others can listen to your customer for feedback on output and service.
Explore techniques that can be used to reinforce and encourage outstanding internal customer service (from department to department).
Determine what you could be doing to ensure you are always creating a culture of accountability where people follow through on their commitments.
“As a result of this course, I now provide much more detailed feedback and am much more effective in tailoring my style to the needs of others.”
“I think every person who supervises someone should take this course. The techniques are very practical. No one has ever shared with me these types of tips on delegating and decision making and so much more.”
“Even my relationship with my manager has improved. I have applied the work we did on stating expectations and managing change to my interactions with her and it is paying off.”
What You Will Get From Managing People 2
Tools for dealing with difficultpeople.
You will learn communication techniques and word-for-word scripts.
6 Check-in calls with 2WA to keepYou motivated and on track.
We will support you as you apply what you learned in your current role.
Better understanding ofpersonality types and work.
Leverage that knowledge to motivate your team to reach its goals.
Managers With Challenging Teams
We designed Managing People 2 so that participants could bring their biggest ‘people’ situations to work on.
Managers Who Want To Know Why
Managing People 2 is going to pull back the curtain on human behaviour and explain why teams do what they do.
Managers Who Want More
We expect participants to be hungry for growth and performance. This program is for managers looking for more.
What To Say
If you ARE A MANAGING PEOPLE ALUMNI
Hey <boss>,
2WA is running a follow-up to the course I took before, Managing People Managing People really improved mymanaging ... <insert real life examples>.
This follow-upcourse was designed to continue my education and I knowit will bring me to the next level of leadership.
Please considerand let’s set up a call for <insert date>!
Looking forward to chatting,
<your name>
OR
If you HAVE NOT taken managing people
Hey <boss>,
2WA is running a new course call, ‘Managing People 2’. It’s focused on helping managers, like me, level-up.
I will be able to take <insert real life situation> and get immediate feedback as well as learn new tools to improve team and individual performance.
Please considerand let’s set up a call for <insert date>!
Looking forward to chatting,
<your name>
MICHAEL H. HOWES
Michael has a bachelor’s degree in history and an MBA in finance. Over his long and successful career, he has held management positions in the hospitality, construction and manufacturing sectors. This practical, hands-on experience combined with academic training means there isn’t much Michael hasn’t seen and heard. Clients respond to his no-nonsense, to-the-point directness as he delivers action plans that work.
ANNE BERMINGHAM
Anne has a bachelor’s degree in psychology and a master’s degree in applied social psychology. She trained at the graduate level, applying social psychology theories in practical ways in the business world. Anne has decades of proven success as an excellent communicator and facilitator. She is also a well-seasoned coach whose focused communication style ensures that 2WA’s clients understand and respond effectively during organizational change
SIGN
UP
Share your information and we will reach out to discuss signing up and what you can expect from our new course!
Still Thinking? Ask a Question.
Managing
People 2
