Performance Management & Accountability

When expectations are clear on paper — but performance still isn't where it needs to be.

Most organizations don't have an accountability problem because nobody cares. More often, expectations aren't clear, managers aren't comfortable addressing problems, or there isn't a consistent process for dealing with performance.

Does this sound familiar?

Everyone knows there's a performance problem — but nobody is addressing it.
Managers hesitate to have the conversation and problems are allowed to continue and frustration builds. 2WA helps leaders and managers address performance issues directly and constructively.

Different managers are managing performance in completely different ways.
Some address issues immediately. Others avoid them. Employees receive very different messages about what is expected. 2WA helps establish a more consistent approach to performance and accountability.

People aren't clear about what's expected of them.
Goals, responsibilities or standards may be vague, making it difficult for employees or managers to know what good performance looks like. 2WA helps clarify expectations and create meaningful measures of success.

Performance reviews happen, but they don't really change anything.
The forms get completed, the conversation happens and then everyone goes back to work. 2WA helps connect performance management to the organization's actual priorities, behaviours and results.

Managers are relying on HR to manage their people.
HR can provide guidance and support, but accountability ultimately belongs with the manager. 2WA helps managers develop the skills and confidence to take ownership of performance conversations.

You've tried to improve accountability before, and it didn't stick.
A new process won't solve an accountability problem if the organization isn't prepared to use it consistently. 2WA looks at the systems, expectations and behaviours surrounding performance and helps build an approach that will become part of how the organization operates.

How 2WA works

Effective performance management is more than an annual review.

We'll work with you to clarify expectations, define what effective performance looks like and establish practical processes for setting goals, giving feedback and addressing performance issues.

We'll also help managers develop the skills to use those processes confidently and consistently.

The goal isn't more paperwork. It's a culture where people know what's expected, managers address problems and good performance is recognized and supported.